What is RugHorizon?
RugHorizon is an online platform and showroom specializing in premium rugs that bring style and comfort to your home. Our mission is to provide high-quality products alongside an exceptional customer experience. Our collection includes both traditional and contemporary rugs, handpicked to suit all your interior design needs.
How can I contact you?
You can reach us by filling out the contact form on our website or emailing our support team. We strive to respond to your inquiries as quickly as possible.
Orders
What is the delivery time for my order?
Processing and shipping your order typically takes 1–2 weeks. We ensure thorough quality checks before dispatching your rug to maintain our high standards.
Can I track my order?
Yes! Once your order is shipped, we’ll provide tracking information via email, allowing you to monitor its progress.
My tracking says the delivery is complete, but I haven’t received anything. What should I do?
Don’t worry. If you ordered multiple rugs, they might be shipped separately based on availability. The remaining items should arrive shortly.
What are the shipping costs, and where do you deliver?
We offer free standard shipping, but premium options may incur additional fees depending on the location. Check our shipping page for detailed information.
What if an item is missing from my order?
If any items are missing, contact us immediately via email. We’ll resolve the issue promptly and send the missing rug to you.
I haven’t received my order
If delivery issues arise, rest assured that we’ll address them under our 100% secure delivery guarantee. We handle each case personally and will ship a replacement if needed.
I live outside Europe
For deliveries outside Europe, please allow up to one month for your order to arrive. We ensure cost-effective international shipping.
Cancellations and Returns
Can I change or cancel my order?
You can modify or cancel your order as long as it hasn’t entered the preparation phase. Once preparation begins, cancellation fees may apply.
Can I return an item?
We accept returns for rugs with verified defects or if you’re unsatisfied with your purchase. Visit our return policy page for full details.
Payment and Security
What payment methods do you accept?
We accept major credit and debit cards as well as secure online payment services like PayPal and Stripe to ensure safe transactions.
General Questions
How do I place an order?
Ordering is simple: browse our collection, add items to your cart, and proceed to checkout by clicking on the cart icon at the top right of your screen. Create an account for a faster checkout next time!
I’m interested in bulk orders
For bulk purchases, contact our support team for pricing and availability details.
For any other questions, feel free to reach out. We’re here to help and look forward to assisting you!